Our Commitment

From this follows a single commitment, and we take it seriously: in conflict — service charges, repairs, a rent increase, an owner move-in — we seek the conversation first. And if we reach a point where things get stuck, we call in a mediator.

Sumia maintains relationships with a pool of specialised mediators and offers members who wish it a free first session with a mediator of their own choosing.

This commitment is one-sided. We ask nothing of the landlord in return. Landlords, too, may call on the mediator — free of charge, whenever they approach a Sumia member through one. They are bound to nothing.

None of this is imposed on us. It is simply how we live anyway.